1. Shipping Policy
We are committed to delivering your order as quickly and securely as possible. Orders are processed Monday through Friday, excluding public holidays. Once your order is placed and payment is confirmed, we will begin processing your items for shipment.
2. Order Processing Time
- Orders are typically processed within 2 business days (Monday to Friday, excluding holidays) from the time of payment.
- In case of pre-order or backorder items, processing times may vary. You will be notified of any delays via email.
3. Shipping Methods and Costs
We offer a variety of shipping methods to suit your needs. The available shipping options and costs will be displayed during the checkout process. Shipping fees are calculated based on your delivery address and the size/weight of your order.
Available shipping methods include:
- Standard Shipping: $11.95
- Expedited Shipping: $15.00
- International Shipping: Dependant on location
Note: Free shipping may be available for orders over a certain value. Please refer to our promotions page for current offers.
4. Delivery Times
Delivery times are estimated and begin once your order has been shipped. Please note that delivery times may vary based on your location, courier delays, or any unforeseen circumstances.
- Domestic Orders: 3 to 7 business days.
- International Orders: 7 to 15 business days (depending on the destination country).
Please allow extra time for deliveries during peak seasons (e.g., holidays) or due to unexpected circumstances like weather events or strikes.
5. Shipping Restrictions
We currently ship to all countries/regions:
6. Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information. You can use the tracking number to monitor the status of your shipment directly through the courier’s website.
7. Shipping Address Accuracy
Please ensure that your shipping address is entered correctly at the time of checkout. We cannot be responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error in your shipping details, please contact us immediately at [email protected] to update your information before your order is shipped.
8. Lost or Damaged Items
If your package is lost or arrives damaged, please contact us immediately. We will investigate the issue and work with the carrier to resolve it as quickly as possible. You may be required to provide photographic evidence of the damage for claims purposes.
9. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, taxes, or additional fees that may apply when the order reaches its destination. These charges are not included in the shipping cost and are determined by the destination country. We recommend checking with your local customs office to understand any potential charges before placing your order.
10. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please refer to our Return & Exchange Policy for instructions. Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the item is defective or incorrect.
11. Contact Us
If you have any questions regarding shipping, delivery, or need assistance with tracking your order, please don’t hesitate to contact our customer support team:
Email: [email protected]
